1. Who we are
Qellon is a cloud point-of-sale service for retailers in Africa. The website and apps are operated at https://qellon.com. For privacy questions, email [email protected].
2. Data we collect
- Account data: shop name, owner name, email, phone number, country, currency, password (stored hashed), and optional staff PINs.
- Shop operations: products, stock, sales, invoices, customers you add, tax settings, and reports you generate.
- Billing: subscription plan, payment status, and invoices. Card and mobile-money payments are processed by Paystack. We do not store full card numbers.
- Device and logs: IP address, browser or app version, language, and basic usage logs needed to keep the service secure and working.
- Support: messages you send to our support inbox or in-app tickets.
We do not sell personal data. We do not use third-party advertising trackers in the mobile apps.
3. How we use data
- Create and run your shop account, till, stock, and books.
- Send email verification codes and important account notices.
- Process subscriptions and send receipts.
- Keep the platform secure, prevent abuse, and fix problems.
- Improve the product from aggregated, non-identifying usage patterns.
4. Legal basis
We process data to perform our contract with you (providing the POS), to meet tax and accounting record duties, and where needed for legitimate security interests. Where Ghana’s Data Protection Act, 2012 applies, we treat shop owners as data controllers of their customer lists and Qellon as a processor of that shop data.
5. Sharing
We share data only with:
- Hosting and email providers that run qellon.com.
- Paystack, for subscription payments you start.
- Authorities when the law requires it.
Staff you invite can see the shop data you grant them. We do not share one tenant’s data with another shop.
6. Retention
We keep account and sales records while your shop is active and for a reasonable period after closure so you can export books and meet tax retention rules. You may request deletion of personal account data; some invoices and tax records may be kept where the law requires it.
7. Security
Access is protected with passwords, optional two-factor authentication, and HTTPS. Shop data is stored per tenant. No method of transmission is perfectly secure; please use a strong password and keep your PIN private.
8. Your rights
Depending on your country, you may ask to access, correct, export, or delete personal data, or object to certain processing. Shop owners can edit most shop records in the dashboard. For account-level requests, email [email protected] from the email on the account.
9. Cookies
The website uses essential cookies for sign-in, language, and security (CSRF). We do not use advertising cookies. You can block cookies in your browser; some features such as staying signed in will not work.
10. Children
Qellon is a business tool. It is not directed at children under 16. We do not knowingly collect data from children.
11. Mobile apps
The Android and iOS apps use the same Qellon account as the website. They need network access to sync sales and stock. If you import a spreadsheet or share a receipt, the files stay under your control except for what you upload to your shop. The apps do not require advertising IDs.
12. Changes
We may update this policy. The date at the top will change. Material changes may also be shown when you next sign in.
See also our Terms of Use and Support.